WHO ARE WE?
We are a training and consultancy firm established in 2007. We provide creative and result-oriented solutions customized to the needs of organizations and development requirements of their employees.
What do we do?
We have been providing unique training and consultancy services with our team of experts, to several industries, especially call centers. We are a leader in the training industry with our development programs customized according to the specific needs of organizations, extended over time which help deliver measurable results. We conduct 6 Development Programs specialised in areas such as Service, Sales, Collections, Management Skills. We provide distinctive Assessment Center services as well as workshops and seminars. We offer unique Consultancy services specific to call centers, which constitutes our area of expertise, covering all processes under the following 8 headings: strategy, processes, income and expense management, technology, human resources, capacity and planning, environment and performance management.
How do we work?
With our Team of consultants, experts in their respective fields, we design training and development programs based on a detailed analysis carried out at the beginning of a project. After each project we measure our success using our measurement and assessment methods.
Our Vision
To become the leading training/development partner of organizations with the unique programs we offer.Our Mission
To provide value added training, consultancy and measurement/assessment services with measurable results that make a difference to help improve the human resources, processes and performance management systems of organizations.Our Values
- Creativity: We develop unique methods and provide services customized according to the needs of organizatıons.
- Courage: We become a business partner of the organizations we work with, take on responsibility to meet their needs and fulfill their requests.
- Reliability: We make sure that the work we bring forth is consistent and we care about the privacy of our business partners.
- Quality: Driven with a diligent approach we reflect our quality in the work we do and create a unique customer experience.
Awards
The Executive Development Program was rewarded by the Gold Stevie Award in 2015, under the category of Customer Service or Call Center Practice of the Year. The Stevie Awards is considered one of the world’s most prestigious awards. More than 1900 candidates were assessed under 54 categories globally. UNIQ became the winner in its category leaving its international competitors behind.
