UNIQ Development Programs
UNIQ Development Programs are trainings where the transition of progress into behavior is closely followed up. Throughout the trainings the consultants measure, observe and provide constructive feedback to support the behavioral change in participants with assignments, exams and exercises. The consultant makes sure that the personal development process is reduced from the group to the individual and learned skills are converted into behavior.
UNIQ with Numbers
People provided with training
Graduates of Executive Development Program
Executives provided with training
Graduates of Collection Development Program
Pronet receives consultancy, assessment center and training services from UNIQ, for the restructuring of its customer service department. Due to the reflection of the know-how acquired into business results, Pronet now enjoys lower turnover, a decreased rate of customer complaints and cancellations and has improved customer satisfaction levels.
UNIQ Training and Consultancy provided Executive Development Program to the Team Leaders of TURKASSET, a leading Asset Management Company. The graduates of the academy have experienced a major change in their business as well as private lives.
"Sales for the Top" trainings developed in 2012 through the collaboration of Vodafone Red Academy and UNIQ, with the aim to improve the sale and service skills of agents, form the most essential part of the orientation for each newly employed customer representative.
What distinguishes UNIQ is the fact that their trainings do not consist of generic contents; their consultants are well-versed in business processes and infrastructure; the feedback received from the participants in class is shared with Red Academy and the relevant managers; as well as being followed up and made sure that it is reflected on business processes.
‘The academic approach of UNIQ was a critical factor in our success. First we participated in the ‘Happy Customer Program". One of the points where UNIQ distinguishes itself is the design of programs that targets change and also features a long-term follow up program making sure that participants apply what they have learned in trainings to business life through assignments and workshops. This process was first reflected on behaviors then on business results.’
It was the Executive Development Program which was implemented here in TURKASSET. It was composed of 5 steps and lasted for about 8 months and it was designed especially for the Team Leaders, We received feedbacks from Team Leaders after the training such as: ‘It was the best training I have ever attended… It was the best Consultant I have ever seen" ... Every manager has a business plan in order to motive their teams, analyze team performance and take action. They are now more competent in providing feedback and coaching and the progress in their competencies is reflected positively on our business results.
‘... Prior to the training (Executive Development Program) UNIQ consultants performed an on-site analysis of our company and conducted a detailed field study by interviewing employees at various levels. So we were able to set off with a training program that recognized our dynamics and was designed especially for the organization ... The feedback we received from Team Leaders which attended the training revealed that they were able to put into practice what they had learned when confronted with diverse situations throughout the day. When all these things are considered, we can easily say that we have participated in a training program that is vital and that has significant impact on real life.’
‘... the trainings helped our people develop themselves in areas such as managing time efficiently, determining areas for improvement and developing action plans for their team, communicating performance results in an appropriate manner, managing the manager and handling operations based on metrics. In this sense we, as Arvato Bertelsmann, are quite pleased to have collaborated with UNIQ.’
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UNIQ executed "The Call Center Customer Experience Survey"
Until this day, there were no findings in this sector about the relationship between call centers and their customers, nor was any data that would help measure the impact of this relationship on brand perception and loyalty. Results from the "The 1st Call Center Customer Experience Survey in Turkey" cover data that will provide significant insight into the Turkish Call Center industry.