e-learning



E-learning solutions provided through the collaboration of
UNIQ & ENOCTA

These training programs developed especially for Call Centers, provide an alternative to in-class trainings, incorporating technology and diverse training methods.
Based on UNIQ’s experience and leadership in the Call Center industry, the trainings are designed especially for Customer Representatives and Team Leaders.

UNIQ e-learning solutions help companies;
To enable UNIQ Consultants to easily communicate their experiences in the Call Center industry, to all their employees,
To obtain cost advantage,
To provide the trainings in full and simultaneously to all the employees, independent of time and place,
To use these trainings as an alternative or supplementary to in-class trainings,
To customize the programs according to the learning speed of individuals and monitor their development through reports.

Programs designed through the collaboration of
UNIQ & ENOCTA

Trainings for Customer Representative Development: General Contents
This is a training package aiming to help Customer Representatives who are providing services over the phone, acquire correct communication skills, empathize with and understand the emotions of the other person, resolve difficult situations easily, reinforce this information through practice and improve the quality of the services they are providing..

Trainings for Customer Representative Development in Communication
This is a training package aiming to help Customer Representatives who are providing services over the phone acquire correct communication skills, empathize with and understand the emotions of the other person, resolve difficult situations easily and at the desired level, reinforce this information through practice and improve the quality of the services they provide.

Trainings for Customer Representative Development in Sales
This is a training package aiming to help Customer Representatives who are providing services over the phone, build awareness for sales signs, become informed about sales techniques, learn about what a good salesman has to do (such as sales planning, goal setting) and reinforce this information through practice, thus increase their sales.

‘How May I Help You’ Video Series
This is a training package aiming to help all call center employees get to know the Call Center industry, become well-versed in industry dynamics, get informed about terms-units, improve skills of speaking effectively and correctly through diction videos and managing their negative emotions through Stress Management videos and improve the quality of the services they provide.